Like Returning Gifts? Thank the Market
Earlier this week I returned a pair of indoor/outdoor heated slippers that I purchased online from a niche retailer as a Christmas present for my wife. The problem was that they resembled outdoor boots more than they did indoor slippers. As I started to search for the retailer’s policy on returns, I steeled myself for a time-consuming and costly process of perusing ambiguous and closely packed text and then undertaking the arduous and messy task of repackaging the item and engaging a shipper to return it. As it turned out, the return process was a breeze.